In today’s tech-driven world, the ability to solve IT issues and clearly explain technical problems is invaluable. This Coursera course, led by Luca Berton, gives you both: expert troubleshooting techniques and effective communication strategies.
Whether you’re new to the field or refining your skills, you’ll learn to:
Diagnose software and network issues
Use real-world case studies to apply new methods
Communicate clearly with clients and stakeholders
Build confidence in delivering technical solutions
🛠 No prerequisites needed — just curiosity and a desire to level up your support skills.
Course Outcomes
By completing this course, you’ll be able to:
Use diagnostic tools to analyze and solve complex IT issues
Monitor and troubleshoot networks using advanced techniques
Manage client expectations through clear, empathetic communication
Apply structured processes to reduce downtime and increase reliability